Three visits a week, and half of week two never happens
A small clinic in a plaza on Cortez Road whose whole business is the plan of care: three visits a week for six weeks, and a patient who stops showing at week two doesn't get better and doesn't come back. The map pin was on the wrong plaza, and reminders were a voicemail the morning of. We fix the listing so the pin lands on the door and the hours match the door. Then the reminders go out by text the evening before, in the clinic's voice, with a one-tap reply to confirm or ask to move, and a short note after the last visit asking for a review. The therapists still run the schedule; they just stop chasing it.
