Patients who finish the course.
Acupuncture works over a series of treatments. Most patients drop off after two or three.
Acupuncture is usually a solo practice. One practitioner, one or two rooms, and a phone that can't be answered with needles in. Results depend on patients completing a course of treatment, but the follow-up that keeps them coming — the reminder, the rebooking nudge, the check-in after a session — is exactly the work there's no time for between patients. We automate that part, in your voice, with you in the loop.
What actually eats the day
Patients drop off mid-course
A treatment plan is six or eight visits. Patients feel better after two, life gets busy, and they don't rebook. Nobody has time to follow up, so the result never fully lands.
The phone can't be answered with needles in
A 45-minute treatment means 45 minutes of missed calls. First-time patients who reach voicemail rarely call back.
Long intake for first visits
Health history, current medications, consent — a first visit starts with a clipboard and ten minutes of writing that could have happened at home.
Explaining what to expect
"Does it hurt?" "How many visits?" "Do you take insurance?" The same questions answered by phone and email every week, one at a time.
Packages and cash-pay bookkeeping
Tracking who has sessions left on a package, sending superbills, and reminding patients to use what they paid for is manual and easy to lose track of.
Being found at all
Patients search for acupuncture when a friend recommends it or a doctor suggests it. If the listing is incomplete or the site is thin, they book the wellness chain instead.
What we take off your plate
The repetitive part, handled. Your team stays in the loop on every patient.
Rebooking and course reminders
A reminder before each session, a rebooking nudge after it, and a check-in a day later — written in your voice, timed to your treatment plan, replies routed to you.
A line that covers treatment time
Missed calls get a text back within a minute with a link to book; voicemails arrive as text so you can respond between patients without dialing in.
Intake from the patient's phone
History, medications, and consent completed the night before, routed to a private channel only you see. First visits start on time.
A listing that answers the first questions
Services, conditions, what a first visit is like, whether you take insurance — finished on the profile so patients arrive already informed.
Profiles set up properly
The right platforms, branded, with a first month of calm, useful posts — what to expect, seasonal wellness, the practice itself — scheduled before launch.
Booking that talks to your practice software
We build online scheduling that writes into the system you already run, so a patient books from your website and it lands on your real schedule with no double-entry. Our most recent build is for chiropractors on ZhealthEHR (live demo available); the same approach is built against whatever your practice uses.
- Jane
- Unified Practice
- AcuSimple
- SimplePractice
- Square Appointments
- …and whatever you're running
Names are for orientation — we build to your native booking, not a lookalike calendar on the side.
Answers before you ask.
I'm a solo practitioner. Is this too much for a one-person practice?
It's built for one. The point is to stop a solo practitioner from being the receptionist between patients. Most acupuncturists start with missed-call text-back and rebooking reminders, and add the rest later if they want it.
Will automated messages feel impersonal for a practice like mine?
They're written with you, in your voice, and you approve every one. Patients read a reminder from their acupuncturist as care, not marketing — especially a check-in the day after a treatment.
Can you help patients understand what acupuncture is before they call?
Yes. A plain-language page that answers the questions you get every week — what it feels like, how many visits, what to wear, what it costs — saves you those calls and gives the search engines something to show.
Ready to keep patients through the full course?
Tell us what's eating your week and we'll tell you honestly what we'd automate first — and what we'd leave alone.